Support

Need a hand with CrawlSpider, found a bug, or want your account and data deleted? Email contact@infocaptor.com and we'll get back to you.

Common questions

The free checker only shows a few results. The free AI Visibility Checker runs a small, fixed set of questions across a couple of AI assistants so you can see whether your brand comes up. A CrawlSpider account runs your full prompt set across every assistant on a schedule and keeps the history.

Why is rank position and the competitor list hidden? Those details are part of the full report. Create a free account and add your brand to unlock the per-prompt breakdown and start tracking it over time.

My results haven't updated. Scans run on a schedule rather than instantly. Trigger a run from your dashboard, or check the "Runs" page to see when the last scan completed and when the next one is due.

Are my prompts sent to AI companies? Yes — that's how visibility is measured. Your prompts, which usually include your brand and competitor names, are sent to third-party AI providers and search engines. Don't put confidential information in a prompt. See the Privacy Policy.

I signed up but can't log in. New accounts need to be activated from the link in the confirmation email. Check your spam folder; if it hasn't arrived, email us and we'll activate it manually.

Billing, plan changes, or cancellation. Manage your subscription from your account, or email us and we'll help. Cancellations take effect at the end of the current billing period.

Delete my account. Email us from the address on the account and we'll remove it along with its brands, prompts, and monitoring history.